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XceliumMain_18.09 config error after install??

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Hello all...  I am the sysadmin at my place of work, i do not know how these tools work, i just install them for our engineers. 

I just tried to install via iscape 4.2, XceliumMain_18.09. The install works well until the end where it indicates the config failed, see below email i received after the install finished...

What do i need to do to resolve this?

Thanks...

nstallScape 04.23.s10
Platform: lnx86
Process finished on Wed Jan 23 11:47:01 EST 2019.


Release: XCELIUMMAIN_18.09.008_lnx86
    Operation: Download and Install
    Download Directory: /data/tmp/cadence/downloads
    Install Directory: /data/eda/Cadence/XCELIUM1809
    Download Status: Success
    Install Status: Success
    Configure Status: Failed


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